Shipping Policy

If the artwork is readily available, it will be shipped between 2 to 5 business days after payment is received. For ‘Made to Order’ artwork, the number of days required for shipping will be communicated to the customer after confirmation from the artist.

Return Policy

We happily accept returns, exchanges, and cancellations.

When can you return the article:

  1. Received a damaged art piece

  2. Received a wrong art piece 

Refund method: 

The refund will be initiated to your original payment account

Refund process time

 Conditions of Return

  1. If the courier parcel is visibly damaged while receipt, please take a video or photo while unboxing the article which can be evidence in case package is damaged during the shipping. 

  2. If article is damaged during shipping, customer must send the picture of the damaged article either by contacting us or WhatsApp. Refund will be initiated after investigation.

  3. Damaged/Faulty items do not have to be returned in their original packaging, but must be packaged appropriately to avoid further damage during the return shipping process.

  4. Return Address – Please do not send your return to the address on your package. We will communicate the address to return the package.

 

No return policy:

We do not accept return request in below cases

  1. Customized/Personalized art piece (unless they arrive damaged or defective)

  2. We will not accept any returned item that, as a result of customer negligence, misuse or tampering or damaged or in unsellable condition.